FAQ

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If I have a spreadsheet with the names and addresses that I want to ship to; can I send it in and have F. d'Anconia input the order?

Absolutely! We love spreadsheets! Just use our "Contact Page" and someone will be in touch to help with your order.

What are all of the F. d’Anconia Brownie flavors?

We currently offer 10 different flavors in two boxes (10 Variety and 5 Variety). We have Traditional, Walnut, Raspberry, Caramel, Espresso, Peanut Butter, Walnut Brownies, Brownie /Blondie Swirl, Cherry Blondie, Cookie (Snickerdoodle) Brownie.

Are F. d’Anconia Brownies Kosher Certified?

Yes! F. d'Anconia Brownies are certified Kosher dairy products under the direct supervision of the Scroll K / Vaad Hakashrus of Denver.

How do I care for my brownies, and how long will they last?

Keep your brownies frozen until they are ready to eat. Frozen, your brownies will last for about one month. Prior to serving, let your brownies thaw for about one hour. Tightly covered, your brownies will last for about 3 to 5 days.

Are there any allergens?

Our facility processes products with peanuts and other tree nut-related ingredients. A complete list of our ingredients is available on each of our product offering pages.

Do you have an ingredients listing available?

You can find the complete list of ingredients on each of our product pages.

Do you have nutritional information available?

You'll find all nutritional information on each of our product pages.

Customer Service

How do I view previous orders I’ve placed with F. d’Anconia Brownies?

By clicking on the "My Account" link at the top of the page and logging into your account, you will be able to access your account information. You can also access your account by clicking the "Log In" tab in the menu bar and logging into your account.

I forgot my F. d'Anconia log-in information. How do I retrieve it?

We provide two ways to have an ID and password on our site. You can login using your Facebook or Google+ information, which makes it easy to use and manage the F. d'Anconia website. If you prefer, you can also create a unique ID and password first by clicking on either the "My Account" link or "Log In" tab on the menu bar, and then clicking on the "I want to create a new account" box.

How do I learn about upcoming sales and promotions?

From time to time F d'Anconia will have sales or other promotions available on our website. The best way to stay apprised of these offers is to join our mailing list for our fan page.

Do you deliver to APO/FPO addresses?

At this time we do not deliver to APO/FPO addresses.

Is the information I give F. d’Anconia Brownies kept private?

YES! F. d’Anconia is committed to your security as well as the security of any family and colleagues you may ship to. We believe that word-of-mouth is the best way to promote our business.

Do you guarantee the quality of your product ?

Yes we do. If you are not happy, please let us know and we will make it right.

Do you give volume discounts?

Our volume discounts program can be found on our Customer Service page.

Does F. d’Anconia Brownies donate to any charitable organizations?

F d.Anconia lets our customers donate to charitable organizations at checkout from a predetermined list of reputable organizations.

Shipping

What shipping carrier do you use?

We use Federal Express for all of our shipments.

My brownies arrived warm? Are they still ok to eat?

They sure are. Simply place your brownies in the freezer until they are ready to eat. Let them thaw for about one hour prior to serving.

Am I charged for reroute due to an incorrect address?

Rerouting due to an incorrect address will incur a $10.00 charge per instance, such that your brownies ends up at their intended destination.

Ordering

Is placing an order on the fdanconia.com website secure? How?

Yes. All credit card information is received through a secure server with (SSL) Secure Socket Layer encryption. Your credit card transactions are processed securely by authorize.net, the leader in credit card processing. To view our SSL certificate please click the green lock on the left of the web address (URL). Please review our privacy policy to learn more.

Address Book

What is an Address Book?

Every time you ship a box of F. d'Anconia brownies to a family, friend, or colleague we keep that information just in case you need to ship to them again down the road. This information is kept in your address book so you can easily access it. You can manage any address changes in your address book by clicking on the "My Account" link at the top of the page.

Retail & Wholesale

Do you have a retail store or a wholesaling program?

The only way to purchase F. d’Anconia products is from our website (www.fdanconia.com)