What information do we collect?
We collect information from You when You use our site, place an order or open an account or subscribe to our newsletter or participate in a survey.
When ordering or opening an account on our site, as appropriate, You may be asked to enter Your: name, e-mail address, a password, mailing address, billing address, phone number and a charitable donation directive. You will also be asked to provide similar information regarding the recipient of a delivery of Your order and will be offered an opportunity to provide a personal message to the recipient of Your order.
What do we use Your information for?
Any of the information we collect from You may be used in one of the following ways:
• To personalize Your experience (Your information helps us to better respond to Your individual needs)
• To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from You)
• To improve customer service (Your information helps us to more effectively respond to Your customer service requests and support needs)
• To process transactions (The information of persons to whom You have us make product deliveries, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without Your consent, other than for the express purpose of delivering purchased products and for processing payment. We will, however, save Your order information on our servers, and the information of persons to whom we make product deliveries, except for messages which You ask us to put on gift cards with deliveries)
• To facilitate creating future orders and deliveries for You and for the processing the processing and billing of all orders as well as the resolution of any customer service issues. (We will keep Your order and recipient delivery information for Your next order or seasonal purchases, or for resolving customer service uses)
• To send You information and updates (We may also use Your information to send You other information and updates pertaining to the website such as news, general website updates and related product or service information, etc. or to ask You to participate in a survey. If at any time You would like to unsubscribe from receiving these communications, You have the ability to stop receiving these by following the unsubscribe instructions on each email, or unsubscribing via our Contact Us page on the website)
• To help diagnose problems with our servers and to administer the website.
IMPORTANT NOTE: Information which we collect is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, Your personal identifiable information may not be completely removed from our databases in response to Your requests.
How do we protect Your information?
We implement a variety of security measures to maintain the security of Your personal information when You place an order or access Your personal information.
We provide the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, Your private financial information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. However, such information may be stored on the servers of our Payment Gateway provider.
Do we use or store social network information?
Yes. We may use and store You or Your friend’s or contacts’ unique identifiers if you use our social network connections to help us spread the word, comment on our products or talk about your experiences. This information is stored on our servers along with your unique identifiers for the given social media outlet. We may use that information to let us know when any of you visit our website, order our products as well as to better understand your user experience. We may also use that information for marketing or survey purposes and to provide any of you with special offerings or promotions. Of course, when any of you use the social networks or participate in third party surveys you will be governed by their privacy policies, which may be different than ours.
At no time, however, will this allow us to solicit or approach friends/contacts without your expressed consent or the consent of the friend/contact.
If You choose to remove us from Your accounts at the social network outlets, we will no longer continue to keep You or Your friends/contact’s information for any marketing uses and You will no longer be contacted by us thru that outlet.
Do we disclose any information to outside parties?
Yes. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might, exchange, share and/or cross-reference information, including Your personally identifiable information that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
The information of persons to whom You have us make product deliveries, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without Your consent.
This does not include (1) transfer of Your information to third parties who assist us in operating our website, conducting our business, or servicing You, so long as those parties agree to keep this information confidential (2) disclosure and release of Your information to appropriate authorities and financial entities and payment processors associated with Your account in order to prevent or report suspected fraud and illegal activities (3) disclosure and release of Your information when we believe it is appropriate to comply with the law, enforce our site policies, protect our or other’s rights, property or intellectual property, or for health and safety purposes.
However, non-personally identifiable visitor data may be provided to third parties for analyzing our business and for the continual improvement of our marketing, advertising, or other similar uses.
Privacy Protection and Compliance
Because we value Your privacy we have taken the necessary precautions to be in compliance with privacy law. We therefore will not distribute Your personal information to outside parties without Your consent except as described herein. All users of our site may make any changes to their information at any time by logging into their account and going to the 'My Account' location on our website.
Terms and Conditions
Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site and our mobile applications. Your use of our Web Site or our mobile application constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
F. d’Anconia Brownies reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping and processing fees Customer Service
Use of Our Web Site and User Comments
We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of F. d’Anconia Brownies. Your submission of any such Comments shall constitute an assignment to F. d’Anconia Brownies. F. d’Anconia Brownies will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Hyperlinks to other Web Sites
To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which F. d’Anconia Brownies does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
To view our SSL Certificate please click here.
This policy was last modified effective on September 10, 2012
If you have any questions or concerns about the above referenced privacy policies, please contact our customer service team. [email protected].
(c/o Whatchi, LLC)
P.O. Box 603
Fruita, CO 81521
Capitalized terms not defined herein shall have the same meaning as in the Terms and Conditions.